Tails Up

Not for standard poodles. They ruined my dog’s top knot and now they both have bangs. Super nice and affordable but my groomer should have explained he can’t do a top knot. The outdoor pic was provided and the indoor pic is what I got. Standards are a hard breed to groom and I would have understood. Please be transparent about your grooming skills.

Tails Up is amazing and the only place I am comfortable leaving my pups. They offer enrichment sessions, training, and any extra care needed. I have two rescue dogs, each with their own set of needs, and they’ve always been well cared for and accommodated. I also love that they are staffed 24/7- that is very important to me and often not the case at boarding facilities. I wholeheartedly recommend this place to anyone with fur babies:

We love Tails Up! We have had great experiences with taking our mini dachshunds there for boarding. We really like being able to see the play yards on camera, it has been helpful to be able to see our pups playing, having a great time, and getting attention from staff. We also like that you can choose to have extra playtime for your pups. The activities offered are fantastic, as well as nice that you can get grooming and now training there. Every member of staff we have had contact with has been professional, friendly, and caring. We have had no hesitation leaving our fur babies here. Sadly, we are moving out of state, so we will not be back :( We are looking for a new boarding facility in Illinois but I doubt we will find one as good as Tails Up! I have no hesitation in recommending Tails Up to everyone!

My two dogs stayed at Tails Up for a duration of 8 days. During their stay, we requested a bath for them. However, upon picking them up, we were informed by the front desk attendant that one of our dogs might have an ear infection. To our dismay, upon closer inspection, we discovered that his ear was severely infected, necessitating an emergency room visit that incurred a bill of approximately $300. It was distressing to learn that our little guy had been in pain for the entire 8 days, and we were never contacted about his condition. Additionally, our other dog developed a sore on his buttocks, possibly from interactions with another dog or self-inflicted. Despite providing two separate bags of food, tailored for our Lab and Golden, we found out that both dogs were fed the same food. This oversight resulted in a significant surplus of Lab food and insufficient Golden food upon our return. This experience was disheartening as we entrust Tails Up with the well-being of our pets, and it seems that the care provided fell short of our expectations. We promptly filled out a survey and reached out to Tails Up over a week ago, but unfortunately, we have yet to receive any response from them. We sincerely hope that Tails Up takes the necessary steps to address and rectify this situation.

Ashley is the best dog groomer we have ever used! Our dog loves her. We love her. I will never take him to anyone else! She has been there for us for an “emergency” groom. Made time in her schedule to help us. Loves our dog as much as we do. Even though he can be a handful. 🤣 Ashley is the best! Tails Up has a true gem in her! …

Not for standard poodles. They ruined my dog’s top knot and now they both have bangs. Super nice and affordable but my groomer should have explained he can’t do a top knot. The outdoor pic was provided and the indoor pic is what I got. Standards are a hard breed to groom and I would have understood. Please be transparent about your grooming skills.